1) Introduction

Unique Investments One Pty Ltd T/A Lifestyle Strata Group (ABN: 64 616047173) respect the importance of protecting your privacy. We comply with our obligations under the Privacy Act 1998 (Privacy Act) concerning personal information of individuals.

This Privacy Policy describes how Lifestyle Strata Group collects, handles, uses and discloses your personal information. By providing us with your personal information, you consent to us using and disclosing it for the purposes set out in this Privacy Policy. We will update this Privacy Policy when our information handling practices change, or when required. Any revised Privacy Policy will take effect when it is published on our website.

2) Our functions and activities

We collect, hold, use and disclose your personal information so that we can perform our functions and activities and provide the best possible customer service. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and service you request from us. We may collect, hold, use and disclose your personal information for the following purposes: 

• To provide and administer our products and services, including marketing properties for vendors and landlords, facilitate transactions for sales and leasing, verify your identity, conduct credit checks and process payments if applicable;

• To respond to your submissions and enquiries about our products and services and property listings;

• To provide customer support, including conducting, investigating and responding to enquiries, surveys, feedback, comments and complaints;

• To inform and conduct marketing activities including to promote our products and services;

• To conduct research about your interests and attitudes towards our products and services to improve our products and services, marketing activities and customer experience;

• To perform data analyses and generate customer insights which may include combining personal information from reputable data sources and public sources of information;

• To manage and carry out our business and operational functions and business;

• To maintain records and comply with our legal obligations.

3) Information we collect

Personal information is any information about you, from which you can be identified. We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver licence or passport number. We may collect additional personal information from you from time to time.

Personal information we collect about you may also include credit-related personal information. Credit-related information is information used and disclosed to assess your creditworthiness, assess your application for finance and manage that finance. The types of credit-related personal information that we collect about you may include your credit liability information, repayment history information, the type and amount of finance you are applying for, court proceedings, insolvency actions and credit worthiness.

If you provide us sensitive information, we will treat it as personal information and handle it in accordance with this Privacy Policy.

You don’t have to give us all the information we request. However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with the products and services or information you request, to the requested standard or at all, and you may also miss out on receiving valuable information about us and our products and services.

4) How we collect information

Where we can, we will collect information directly from you. We collect personal information when you: 

• Request us to provide our products and services or information about our products and services, including sales, leasing and mortgage brokering; 
• Contact us to make an enquiry about our listed properties or our products and services, including online, over the phone or in person;
• Subscribe to communications from us such as updates, publications or newsletters;

• Tell us about your preferences when making an enquiry or using our products and services;

• Contact us to provide feedback, comments or suggestions on our functions and activities or complete one of our surveys; 
• Interact or engage with us through our websites or social media platforms; 
• Attend property inspections or visit our offices, including via manual sign-in and security surveillance of our offices; 
• Apply for a job with us or become an employee, or become a supplier or contractor that provide a product or service to us;
• Register, attend or present at one of our events; 
• Otherwise interact with us or disclose your personal information to us.

Third parties

Third parties we collect information about you from, may include:

• Agents and brokers who are contractors of the Lifestyle Strata Group that provide our products and services on our behalf;

• Credit reporting bodies and providers, law enforcement agencies and government agencies to verify your identity or assess your credit worthiness;

• Reputable data sources and publicly available sources of information;

• Your representatives (lawyers, mortgage broker, accountants and financial advisors);

• Your nominated referee or employer when you apply to rent a property or for finance;

• Third parties that provide marketing leads, marketing and data analysis services to us;

• Third parties that conduct our surveys for us;

• If you are a prospective employee, your nominated referee, law enforcement agencies for police checks or intermediaries such as recruitment agents and personnel providers.

5) Cookies and how we use them

We also collect general information about you when you use our website. This might include your geo-location, IP address, the browser and operating system you are using, and details of websites that IP address has come from, the pages accessed on our website and the next website visited.

We also use cookies, which are small data files placed on your computer that allows our website to “remember you” when you return to our website. We do this to monitor visitor traffic information and actions on our website, maintain, secure and improve our website and enhance your experience when using our website. This information is aggregated and anonymous, and will not be used to personally identify you. If you want to prevent cookies being used, you can change your browser settings to disable cookies. However, you may not be able to access all or parts of our websites, or you may experience reduced functionality when accessing certain services.

6) Disclosure of personal information

We may disclose your personal information to our officers, employees, agents, brokers and contractors if it is required in order for us to provide you a service you have requested from us. We may disclose your personal information to third parties in connection with our functions and activities, including:

• To the other parties in the transaction for sale and leasing, including developers, vendors, landlords, purchasers and tenants, and their authorised representative;

• To guarantors, other mortgage intermediaries, lenders, financial institutions, insurers, valuers and credit reporting bodies and providers;

• To your authorised representatives (lawyers, mortgage brokers, accountants and financial advisors);

• To regulatory bodies, government agencies and law enforcement bodies in any jurisdiction;

• To the relevant government agency for verification of attendance at conferences and training sessions for continuing professional development requirements;

• To debt collectors and utility companies;

• If you are an employee or contractor, to third party sales consultants when on secondment or to hotels, airlines and other providers when you travel;

• When we may be required by law from time to time.

• We may also disclose personal information to our suppliers and service providers that provide products and services to us in connection with our functions and activities, including third parties who:

• Deliver marketing and digital marketing services to us;

• Provide mailing, courier and print service for us;
• Conduct data analysis and data matching services;
• Conduct market research, surveys and analysis;

• Provide a broker database;

• Host our servers and websites;

• Provide IT services;
• Provide data processing, storage and back-up; 
• Process payments;
• Provide recruitment consultant services;
• Manage HR information such as payroll and superannuation; 

We require that all third parties, to whom we disclose personal information or who may have access to personal information, have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy, including in relation to security and confidentiality. They must only use your personal information for authorised purposes.

7) Direct marketing

We may, from time to time, send direct marketing communications to you about us and our products and services, our property listings and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us, you can contact us directly to do so.

If you choose to opt out of all direct marketing communications, please note that we may still contact you for other reasonable purposes, including information that we are legally required to send to you.

8) How we hold information and keep it secure

Lifestyle Strata Group takes the security of your personal information seriously. We hold your personal information both electronically, on servers of our service providers, and in hard copy.

9) Access and correction of information about you

It is important to us that the information we hold about you is up-to-date, accurate and complete, and we will try to confirm your details through our communications with you and promptly add updated or new personal information to existing records when we are advised. If any of your details change, please notify us as soon as you can. If you believe we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to correct it, or delete it altogether.

If you would like to access your personal information, or ask us to update, correct or delete it, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.

We will only refuse access in exceptional circumstances, and if this is the case, we will advise you of our reasons for doing so.

10) Privacy complaints and further information

We take your complaints seriously and will attempt to resolve your issue quickly and fairly.

If you believe that Lifestyle Strata Group has breached the APPs, or you have a complaint about how we handle your personal information you may make a complaint addressed to our director. The complaint must identify you and be in writing.

He will investigate your complaint and will endeavour to provide a response setting out our decision in writing within 30 days of receipt of your complaint.

If the Lifestyle Strata Group is unable to satisfactorily resolve your concerns you can contact the Office of the Australian Information Commissioner on their website www.oaic.gov.au.